Help & Support

Something not working, or an idea for Pip? Message @n4ze3m on X. Tell us your iPhone model and iOS version if something went wrong.

Pip isn't counting my steps

Pipwalk needs Motion & Fitness access. Open iPhone Settings → Privacy & Security → Motion & Fitness, and turn on Fitness Tracking and Pipwalk. Your phone can be in your pocket with the screen off.

What counts as an active or brisk minute?

A minute is active with 40 or more steps, and brisk with 100 or more (you can talk, but not sing). Brisk minutes earn double coins.

The Dynamic Island stopped updating my steps

On iOS 26 and later, turn on Profile → Settings → Keep counting in other apps, and allow Pipwalk in Apple Health. That keeps the walk counting live while you use other apps. On older iOS versions, the timer keeps running and your steps catch up as soon as you open Pipwalk; no steps are lost.

I missed a day. Is my streak gone?

A streak freeze from the shop saves a missed day automatically. You can hold two at a time.

How do I move my progress to a new iPhone?

On your old iPhone, go to Profile → Settings → Account and sign in with Apple. On the new iPhone, tap "I already have an account" during setup, or sign in from Settings, with the same Apple Account.

How do I delete my data?

Without an account, your data is only on your iPhone: deleting the app deletes it. With an account, go to Profile → Settings → Account → Delete account to erase everything from our server. See the privacy policy for details.